Tour Booking

⁕ Inquiry: The customer contacts Sen.Co. Tour & Travels via phone, email, website, or by visiting the office to inquire about available tour packages, destinations, dates, prices, and other details.
⁕ Providing Information: A Sen.Co. representative provides the customer with detailed information about suitable tour packages based on their preferences, budget, and available dates. They may also offer customized tour options if requested.
⁕ Itinerary and Quotation: After the customer selects a tour package, Sen.Co. sends a detailed itinerary and quotation, including the tour cost, inclusions, exclusions, and payment terms.
⁕ Booking Confirmation: If the customer agrees to the itinerary and quotation, they confirm their booking by paying a deposit or the full amount, as per the company's policy. The customer also provides necessary information such as traveler details, passport information, and any special requests.
⁕ Booking Processing: Sen.Co. processes the booking by confirming reservations for accommodations, transportation, activities, and other services included in the tour package.
⁕ Documentation: Sen.Co. sends the customer a booking confirmation, along with any necessary travel documents such as vouchers, tickets, or visa assistance (if applicable).
⁕ Pre-departure Support: Sen.Co. provides the customer with pre-departure information, including packing lists, destination guides, and any necessary travel advisories. They also assist with any additional requests or changes to the booking.
⁕ Tour Commencement: The customer embarks on their tour as per the agreed-upon itinerary. Sen.Co. ensures that all promised services are delivered and provides necessary support throughout the tour.
⁕ Feedback and Follow-up: After the tour, Sen.Co. may request feedback from the customer to improve their services and maintain a relationship for future travel plans.